H2O - Help 2 Our Customers Program
At Connecticut Water we know how important it is for our customers to have a reliable supply of high-quality drinking water. At the same time, we understand the realities that customers can face when experiencing financial hardship. We are pleased to offer our H2O – Help 2 Our Customers program to provide financial assistance and/or payment plans to support customers who may be experiencing challenges and help maintain uninterrupted water service during these times.
This financial assistance program which provides matching payments on past-due balances is limited to eligible single-family residential customer accounts including individuals who are Connecticut Water customers and reside in a condominium unit.
Eligibility is based on income at or below 200% of the Federal Poverty Level Guidelines.
Customers will be qualified via the Financial Assistance Eligibility Authorization Form.
Connecticut Water will need to receive the completed Eligibility Verification Authorization signed by the customer's local social services agency, community action agency or Generation Power before assistance can be provided to customers.
Upon agency determination of eligibility, and CWC approval, the Company will:
- waive any shut off or turn on fees along with any interest charges if service has been terminated, and
- issue credit to the customer’s account equal to 50% of the balance due
- set up a payment arrangement for the remaining balance
The customer will be responsible for keeping the scheduled payment arrangement on the past due balance. The customer will be expected to keep current on new bills as they are incurred during the time of the payment arrangement.
Customers participating in any Connecticut Water assistance program must re-verify their income at least once every 12 months.
Example of Payment Assistance for Customer on Deferred Payment Arrangement (DPA) Plan:
Need to speak to someone?
Customer Service Inquiries and 24 hour Emergency Service:
1.800.286.5700